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Representative in Colombia:

Clients in Colombia receive personalized attention through the Representative’s Office, where all requests and inquiries about the products and services offered are addressed.

REPRESENTATIVE’S OFFICE IN COLOMBIA
Bogotá:

Address: Calle 28 # 13 A - 15 piso 26

Phone: (57) (1) 330 00 00 Ext. 64315

Fax: (57) (1) 330 00 00 Ext. 64306

Business Hours: 8am - 1pm / 2pm - 5pm (Monday - Friday)

PROMOTION AND ADVERTISING OFFICE
(Segmento Corporativo Oficial e Institucional)
Bogotá:

Address: Calle 28 # 13 A - 15 piso 26

Phone: (57) (1) 330 00 00 Ext. 64302 / 64412 / 64400 / 64414 / 64411 / 64309 / 64308

Fax: (57) (1) 330 00 00 Ext. 64306

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

Medellín:

Address: Calle 7 # 39 - 215 Of. 907

Phone: (4) 369 69 00 Ext. 45403

Fax: 369 69 00 Ext. 45428

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

Calí:

Address: Carrera 5 # 13-46 Piso 10 Edificio el Café

Phone: (2) 898 74 00 Ext. 43210

Fax: (2) 885 49 53

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

Barranquilla:

Address: Calle 82 # 55 – 55 Oficina 201 CCE Santa Clara

Phone: (5) 367 07 07 Ext. 44411

Fax: (5) 360 74 17

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

ATENCIÓN TELEFONICA A CLIENTES: Phone: (57) (1) 330 00 00 Ext: 64301 / 64411
PROMOTION AND ADVERTISING OFFICE
(Segmento Pyme y Empresarial)
Bogotá:

Address: Calle 28 # 13 A - 15 piso 26

Phone: (57) (1) 330 00 00 Exts. 64411

Fax: (57) (1) 330 00 00 Ext. 64306

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

Medellín:

Address: Carrera 43 A # 1 sur - 188 Piso 13

Phone: (4) 514 90 00 Ext. 45292

Fax: (4) 268 74 50

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

Cali:

Address: Carrera 5 # 13-46 Piso 3 Edificio el Café

Phone: (2) 898 74 00 Ext. 43115

Fax: (2) 896 08 29

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

Barranquilla:

Address: Carrera 58 # 75 - 158 Piso 9

Phone: (5) 367 0707 Ext. 44122

Fax: (5) 360 7417

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

ATENCIÓN TELEFONICA A CLIENTES: Phone: (57) (1) 330 00 00 Ext: 64301 / 64411
PROMOTION AND ADVERTISING OFFICE
(Segmento Persona Natural)
Bogotá:

Address: Carrera 11 # 82 - 76 Piso 2

Phone: (1) 636 4384 / 636 4395 / 636 4349 ó 330 0000 Ext. 40106 y 40107

Fax: (1) 636 4360

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

Medellín:

Address: Calle 5A No. 39 - 194 Local 106.108

Phone: (4) 514 90 00 Ext. 45451 / (4) 312 8022 - 312 8001

Fax: (4) 311 0765

Business Hours: 8am - 5pm (lunes a viernes)

Cali:

Address: Calle 5 Oeste # 1-15 Piso 2

Phone: (2) 6534541 - (2) 653 4517 / (2) 898 7400 Ext. 43164, 43165, 43161, 43162, 43169, 29532.

Fax: (2) 653 4536

Business Hours: 8am - 4pm (lunes a viernes)

Barranquilla:

Address: Dirección: Carrera 53 No. 80-258

Phone: (5) 330 00 00 Ext. 44141

Fax: (5) 345 2069

Business Hours: 8am - 1pm / 2pm - 5pm (lunes a viernes)

Cartagena:

Address: Bocagrande, Cra 3 No. 4-21 Piso 3 Edificio Cibeles

Phone: (5) 665 1258 Ext. 29533

Fax: (5) 665 4296 Ext. 44749

Business Hours: 8am - 12m / 2pm - 5pm (lunes a viernes)

Cúcuta:

Address: Calle 10 No. 5 – 50 Edificio Agrobancario Piso 2

Phone: (7) 582 8881 Ext. 29534

Fax: (7) 582 8881 Ext. 46706

Business Hours: 8am - 11:30 am / 2pm - 5:30pm (lunes a viernes)

Bucaramanga:

Address: Carrera 29 # 48 -72

Phone: (7) 652 80 80 Ext. 46109 y 46110

Fax: (7) 647 6929

Business Hours: 8am - 11:30am / 2pm - 4pm (lunes a viernes)

Eje Cafetero:

Address: Carrera 9 No. 17-70 piso 5 Pereira.

Phone: (6) 313 8000 Ext. 45878 - 45824

Fax: (6) 324 3149

Business Hours: 8am - 12m / 2pm - 6pm (lunes a viernes)

Manizales:

Address: Carrera 23 # 26 - 20 Piso 2

Phone: (6) 887 9860 Ext. 45728

Fax: (6) 887 9860 Ext. 45769

Business Hours: 8am - 11:30 am / 2pm - 4pm (lunes a viernes

Armenia:

Address: Carrera 17 # 20 - 27 Piso 2

Phone: (6) 741 1026 - 741 3215 Ext. 45905

Fax: 744 5262

Business Hours: 8am - 12m / 2pm - 6pm (lunes a viernes)

Villavicencio:

Address: Calle 38 # 31 - 46 Piso 3

Phone: (8) 671 6250 Ext. 29541

Fax: 662 5246

Business Hours: 8am -12m/ 2pm - 6pm (lunes a viernes)

Ibagué:

Address: Carrera 3 # 11 - 31 Piso 2

Phone: (8) 262 4111 Ext. 29535

Fax: (8) 263 7985

Business Hours: 8am -12m/ 2pm - 6pm (lunes a viernes)

Tunja:

Address: Carrera 11 # 18 - 61 Piso 2

Phone: (1) 330 0000 Ext. 29539

Fax: (1) 742 6528

Business Hours: 8am -12m/ 2pm - 6pm (lunes a viernes)

Neiva:

Address: Calle 7 # 5 - 57 Piso 3

Phone: (8) 875 1824 - 875 7731 Ext. 29538

Fax: (8) 875 7743

Business Hours: 8am -11:45am / 2pm - 5:45pm (lunes a viernes)

ATENCIÓN TELEFONICA A CLIENTES: Phone: (57) (1) 330 00 00 Ext: 71140 / 40105 / 40108

Inquiries, Recomendations and/or Complaints:

With the objective to provide you a better service, please send your inquiries, recomendations or complaints directly to your Account Representative Officer or by email to info@daviviendaintl.com Please provide your name, ID number and phone number for contact.

We would like to remind you that through our Colombia Representative Office you will not have access to a "Defensor del Consumidor Financiero".

Davivienda International:

Main Office

1110 Brickell Ave. Suite 900 Miami, FL 33131

Customer Services Office

1110 Brickell Ave. Main floor Miami, FL 33131

Miami:

Phone: 305-372-9909

Fax: 305-372-1797

E-mail: info@daviviendaintl.com

www.daviviendaintl.com

Business Hours:

Monday - Friday: 9:00 am - 4:00 pm

Colombia:

Address: Carrera 11# 82-76 Piso 2

Phone: (1) 636 4384 / 636 4395 / 636 4349

Fax: (1) 636 4360

Conmutador: 330 0000 Ext: 40108 / 40109

Business Hours:

8:00 am - 1:00 pm / 2:00pm - 5:00pm

24/7

For your convenience below are the phone numbers to report lost or stolen cards (24/7):

Activations / Loss and Theft:
1-800-528-2273 / 1-866-664-9364 (FREE in USA)
1-812-647-9794 (outside the USA)
327-7707 (Bogota, Colombia) or 01-800-096-6601 (Others cities - Colombia)

Customer Services:1-877-7890114 - (Collect call at 1-786-4374012)

Password change:1-877-2676914 or 513-5342074

Credit Card- MasterCard - USA: 1-800-622-7747